I don’t worry much. It’s just my nature. I do get nervous in certain situations, but I’ve always been a “let’s work the problem and do what we can” kind of guy. The last 2 months have certainly stretched my ability to stay positive but now that I’m back at work, I feel more “in control”. You may be the same.
But, many around us aren’t feeling the same way and we need to be aware and respectful of it. Many are on their edge. Months of home-schooling, loss of income, loss of routine and fear of illness have many on edge. It means that some may not be acting themselves. For many, your office will be their first trip outside of their homes and while novel and perhaps fun, it can be scary and illicit all sorts of emotions.
Some people may say and do things that might appear inflammatory. Mundane tasks and requests may cause friction or hostility. Do your best to be kind, generous and understanding.
Treat people with excessive emotional gentleness and when things seem tough, take a deep breath and have real one-on-one conversations. Most people, when treated with empathy and kindness tend to relax and conflict resolves itself.
I know, I know, it’s a lot to ask. After all, you have a business to operate, treatment to render, a team to take care of and the concern of what will happen to your practice in uncertain economic times.
But always remember that when we get out of this -and we will- you will look back on your role during the pandemic and wouldn’t you like to reflect with the knowledge that you did everything you could to bring peace and happiness to those around you who needed it?
I can promise you that for every bit you slow down to help others through their difficult emotional time, it will come back to you ten-fold. The gift is always for the giver.
I’m always here if you need anything.
Wishing you the best,
If you want to be a part of a geographically exclusive Facebook group (OrthopreneursRD) where we come together to help each other build better practices and lower stress, please message me. To learn more about your region’s availability and what it’s all about, click HERE.
GLENN KRIEGER IS AN ORTHODONTIST WITH 20 YEARS OF RESTORATIVE AND COSMETIC DENTISTRY EXPERIENCE BEFORE HE RETURNED TO ORTHODONTIC RESIDENCY. DR. KRIEGER LEARNED ABOUT THE IMPORTANCE OF WELL-DESIGNED PRACTICE POLICIES AND SYSTEMS DURING A YEAR AT THE SCHUSTER CENTER FOR PROFESSIONAL DEVELOPMENT IN SCOTTSDALE ARIZONA, AND AN UNDERSTANDING OF GENERAL ACCOUNTING PRACTICES AND INDUSTRIAL PSYCHOLOGY AT THE UNIVERSITY OF WASHINGTON GRADUATE BUSINESS SCHOOL’S “DENTIST AS CEO” PROGRAM. HE IS THE HOST OF “THE ORTHOPRENEURS PODCAST”, MANAGES THE ORTHOPRENEURS FACEBOOK GROUP AND RUNS THE ANNUAL ORTHOPRENEURS SUMMIT.